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ACS & VA Outreaches

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mpt1947

Following is a list of ACS and VA Outreaches that will be taking place during the month of February - included is a link that includes more information regarding the visit in Davao.  Please note there does not appear to be any visits by SSA included - should this change, I will update accordingly 

 

Davao City

Date: Thursday, February 11, 2016

Time : 8:00 a.m. to 12:00 p.m.

Venue : Park Inn by Radisson Davao

               Asian Highway 26 J.P. Laurel Ave., Davao City

 

Iloilo City

Date: Tuesday, February 23, 2016

Time : 8:00 a.m. to 12:00 p.m.

Venue : Richmonde Hotel Iloilo

               Megaworld Blvd., cor. Enterprise Road, Iloilo Business Park, Mandurriao , Iloilo City

 

Bacolod City

Date: Wednesday, February 24, 2016

Time : 8:00 a.m. to 12:00 p.m.

Venue : LFisher Hotel Bacolod

               14th Lacson St., Bacolod City, Negros Oriental

 

 

 

 

 

 

 

 

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VA MANILA OUTPATIENT CLINIC

ANNOUNCEMENTS AND REMINDERS

 

CLINIC HOURS OF OPERATION:

Scheduled Laboratory Appointments – 7:00 am to 2:00 pm, Monday - Friday.  Scheduled Veterans may enter the facility at 7:00 am and check in for their laboratory appointments.  Veterans who are scheduled early morning appointments (8:00 am or 8:30 am) are called to the laboratory first. 

 

Scheduled Clinic Appointments – 8:00 am to 4:00 pm, Monday - Friday.  Scheduled Veterans are called by their appointment time not when they arrive. 

 

Unscheduled Appointments (Walk-Ins)  - 8:00 am to 1:00 pm, Monday – Friday. Walk-in Veterans are triaged to determine the purpose of their visit.  If it is determined by a nurse that a physician appointment is necessary, the Veteran will be seen if there is an appointment cancellation.   

 

If the Veteran is experiencing a medical emergency, they should go to the nearest emergency room.  VA Manila does not provide emergent services.

 

 

CLINIC CLOSURES:  

The U.S. Embassy along with the VA Manila Regional Office and Outpatient Clinic will be closed in recognition of the following holidays:

 

      Martin Luther King

Monday, January 21, 2019

 

Presidents Day

Monday, February 18, 2019

 

U.S. GOVERNMENT SHUTDOWN:  There is NO impact on the Department of Veterans Affairs.  Both the VA Manila Regional Office and Outpatient Clinic are operating and fully staffed. The U.S. Embassy Counselor section (Both Immigration and Non-Immigration VISAs) continues to operate, however other agencies are operating with limited staffing.

 

TENTATIVE U.S. EMBASSY OUTREACH DATES:      Staff from the VA Manila Regional Office will be available to answer questions, provide the status of a claim as well as accept new claims.  Nursing staff will perform wellness exams, offer vaccinations to include Pneumonia, Tetanus, TD/TDAP, and offer healthy living diet education during the outreach. The clinics social worker will offer suicide prevention education, assist with enrolling new Veterans into the clinic and the Foreign Medical Program.  Since the Flu season has passed, flu vaccine is not available.

 

NOTE: If the U.S. Government is still shutdown, the outreach events will be rescheduled.

 

Baguio City

Date: Thursday, January 31, 2019

Outreach Time: 8:00 a.m. to 11:00 a.m.

Venue: U.S. Embassy Baguio Compound

 

Olongapo and Angeles Outreach (January 23-25, 2019.)  The new tentative dates for the outreach are now February 21-22, 2019.

 

 

FOREIGN MEDICAL PROGRAM

The Foreign Medical Program has established a dedicated team to only work on Philippines claims.  To ensure your claim is processed expeditiously, please submit your entire claims in one package and fax to 303-331-7803. Disregard the fax number on the form as that number is intended for claims outside the Philippines.

 

We have been advised that the issue with many claims is that they are mixed in with all the other claims submitted at different times and/or incomplete. 

 

TIPS for quicker reimbursement:

Prepare your claim and submit it in one complete package.  A complete package includes

Foreign Medical Program (FMP) Claim Cover Sheet

Provider Information and medical title

Providers office Address

Providers office Telephone Number

Providers billing address if different from office address

Claim Information – Diagnosis Treated

Narrative Description of each service and/or drug (This determines if the condition is Service Connected) 

Each service’s billed charge

Date(s) of service.

 

Submitting a claim without all the information will result in a denial.

 

HOSPITALS IN THE PHILIPPINES WHO VOLUNTEERED TO BILL FMP

***Hospital participation is voluntary and is subject to change without notice.

 

Divine Grace Medical Center

Cavite, Philippines

Manila Doctors Hospital

Manila, Philippines

The Medical City Ortigas

Manila, Philippines

Unihealth Baypointe Hospital

Olongapo, Philippines

Sacred Heart Medical Center

Angeles City, Philippines

The Medical City Clark

Angeles City, Philippines

Avitus Kidney Care and Dialysis Center

Olongapo, Philippines

Lorma Medical City

La Union, Philippines

The Medical City Iloilo

Iloilo, Philippines

 

 

 

 

 

 

 

 

 

 

 

 

HOW CAN YOU GET MORE HOSPITALS TO PARTICIPATE?

Contact your Veteran Organizations, Retired Activity Officers and Post Commanders to meet with hospital leadership in your community.   Several hospitals on the current list are there because the RAO and Veterans organizations facilitated their participation. 

 

 

WE LOVE WALK-INs

Veterans who walk in without a scheduled appointment are welcome IF they arrive before 1:00 pm.  Please do not ask staff to make an exception. 

 

If you are experiencing an emergency, then go to the nearest emergency room.  The clinic does not provide emergent care.

 

 

PLANNING TO TRAVEL TO THE UNITED STATES?

Veterans planning to travel to the United States and want to continue medical treatment should call the clinic’s traveling coordinator.  She can facilitate your care with her counterpart in the United States. Your Primary Care will recommend coordination of needed carein an alternate VA facility near you.  Please allow 4 to 6 weeks lead time to ensure appointments are prearranged upon your arrival.

 

NEW TELEPHONE NUMBERS

VA Manila is switching telephone carriers.  This means telephone numbers and extensions for all staff will change at the end of January.  Please call 632 550-3888 to speak with staff in the Regional Office or Outpatient Clinic.

 

 

VETERANS CRISIS LINE

The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified and caring Department of Veteran Affairs responders through a confidential toll-free hotline, online chat or text.  Veterans and their loved ones can call 1-800-273-8255 and Press 1.  To learn more about the Veterans Crisis Line or to chat online, go to https://www.veteranscrisisline.net/ and click on the appropriate link.

 

 

NO VALID GOVERNMENT ID/NO ENTRY/NO EXCEPTIONS:

The U.S. Embassy Regional Security Office no longer permit employees, Veterans, attendants, and family members to enter a U.S. Embassy facility to include the VA Manila Regional Office and Outpatient Clinic without a valid government picture ID.  Family members and attendants over the age of 14 will also need to provide a valid government ID. 

 

 

COMPUTER LAPTOPS PROHIBITED:

The U.S. Embassy including VA Manila no longer permit Veterans, attendants and family members to enter a U.S. Embassy facility with a computer laptop and any large electronic devices (e.g. ipad or tablets).  Do not bring any large electronic device or laptops as the U.S. Embassy guards nor VA staff are permitted to accept or store the device.   

 

 

OTHER PROHIBITED ITEMS:

Visitors, attendants and family members are prohibited from bringing into a US Embassy facility including VA Manila weapons of any kind to include pocket knives, cameras, recording devices, and large electronic devices.  Veterans, attendants, family members and visitors are prohibited from taking photos inside the facility and are prohibited from leaving their personal belongings in the reception lobby.  The U.S. Embassy guards nor VA staff are not permitted to accept or store the device or personal belongings.

 

 

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VA MANILA OUTPATIENT CLINIC

ANNOUNCEMENTS AND REMINDERS

 

U.S. EMBASSY OUTREACH DATES:   

Subic and Angeles Outreach 

February 13, 2019

Outreach Time: 8:00 a.m. to 11:00 a.m.

Tentative Venue: Subic – Mansion Garden

 

February 14, 2019

Outreach Time: 8:00 a.m. to 11:00 a.m.

Tentative Venue: Angeles – Widus Hotel

 

Staff from the VA Manila Regional Office will be available to answer questions, provide the status of a claim as well as accept new claims.  Nursing staff will perform wellness exams, offer vaccinations to include Pneumonia, Tetanus, TD/TDAP, and offer healthy living diet education during the outreach. The clinics social worker will offer suicide prevention education, assist with enrolling new Veterans into the clinic and the Foreign Medical Program.  Since the Flu season has passed, flu vaccine is not available.

 

NEW VA MANILA REGIONAL OFFICE AND OUTPATIENT TELEPHONE NUMBERS

Effective February 1, 2019, Manila VA Outpatient Clinic switched telephone carriers and all extensions have changed.  If you have been calling a direct number, it will no longer work.  To call VA Manila, dial 011 (632) 550-3888.  To speak to someone in the Regional Office, press 1,  to speak to someone in the outpatient clinic, press 2 then follow the prompts to be connected. You may also call toll free at: 1-800-1888-5252 from either smart, sun cellular and PLDT carriers.

 

COMPLETION OF VA AND NON-VA MEDICAL FORMS  

VHA privacy and release of information policies and procedures are applied to releasing any VA or Non-VA Medical statements or medical forms completed on behalf of the Veteran.

VA Providers can complete  medical statements/forms with respect to a Veteran‘s medical condition and functionality, to the best of their ability based on their scope, clinical expertise and available historical evidence.

Complete a VA Form 10-5345 and leave it together with the medical statement/form you want completed with the Office of Release of Information.

Expect a VA Manila response within 20 work days.

 

Veterans requesting assistance with submitting a VA disability benefits claim should access the VBA Internet website at http://www.benefits.va.gov/compensation or call 011 (632) 550-3888 and press 1 for additional assistance or check in at the VBA Reception Desk

 

U.S. GOVERNMENT REOPENED: 

All U.S. Embassy state department agencies are open.  In the event there is another Government Shutdown on February 15, 2019, there is NO impact to the Department of Veterans Affairs.  Both the VA Manila Regional Office and Outpatient Clinic are operating and fully staffed. 

 

VA MANILA CLINIC HOURS OF OPERATION -  Important Announcement: See Unscheduled Appointments (Walk-ins)

 

SCHEDULED LABORATORY APPOINTMENTS – 7:00 am to 2:00 pm, Monday - Friday.  Scheduled Veterans may enter the facility at 7:00 am and check in for their laboratory appointments.  Veterans who are scheduled early morning appointments (8:00 am or 8:30 am) are called to the laboratory first. 

 

SCHEDULED CLINIC APPOINTMENTS – 8:00 am to 3:30 pm, Monday - Friday.  Scheduled Veterans are called by their appointment time not when they arrive. 

 

UNSCHEDULED APPOINTMENTS (WALK-INS)  - 8:00 am to 1:00 pm, Monday – Friday. Walk-in Veterans are triaged to determine the purpose of their visit.  If it is determined by a nurse that a physician appointment is necessary, the Veteran will be seen by their primary care doctor if there is an appointment cancellation otherwise they will be seen by another physician.

 

No walk-in Veteran is permitted entry into the facility after 1:00 pm. This is to ensure all scheduled Veterans are treated and/or their business is completed before the close of business. Please be respectful of your fellow Veterans and not ask staff to make an exception for you. 

 

If a Veteran is already inside the facility, but failed to check-in with the clinic receptionist before 1:00 pm, they can no longer be seen by a nurse or provider, order and/or pick up prescriptions, or complete laboratory tests.  

 

Enforcing the 1:00 pm walk-in curfew ensures scheduled Veterans can complete tests/appointments and finish timely. 

 

If the Veteran is experiencing a medical emergency, they should go to the nearest emergency room.  VA Manila does not provide emergent services.

 

PROTECTING YOUR CHILDREN INSIDE THE FACILITY:  

To protect your children and Veterans from infectious diseases, please monitor your children:

Avoid acquiring and/or passing on illness.  We have installed touch-free toilets and faucets;

Safe practices are vital.  Do not change diapers on the couch and side table in the lobby.

USE changing table inside the lobby bathroom when diaper change is needed.

Prevent slip, trip and fall incidents.  Prohibit your children from running inside VA premises.

Attend to your children all the time.  Do not let your children crawl on the floor nor activate any emergency devices as this will create unnecessary anxiety for Veterans, children and other guests.

 

CLINIC CLOSURES:  

 

The U.S. Embassy along with the VA Manila Regional Office and Outpatient Clinic will be closed in

recognition of the following holidays:

 

Presidents Day

Monday, February 18, 2019

 

FOREIGN MEDICAL PROGRAM

 

The Foreign Medical Program has established a dedicated team to only work on Philippines claims.  To ensure your claim is processed expeditiously, please submit your entire claims in one package and fax to001-303-331-7803. Disregard the fax number on the form as that number is intended for claims outside the Philippines.

 

We have been advised the delay with many claims is that they are mixed in with all the other claims submitted at different times and/or incomplete.  In addition, Veterans are not updating their mailing addresses. If your address, telephone number or email has changed, you should notify the Foreign Medical Program at: Foreign Medical Program PO Box 469061, Denver, CO 80246-9061 USATelephone number: 1-303-331-7590 | Fax number: 1-303-331-7803 | Email:[email protected] so reimbursement checks and explanation of benefits reach you. 

 

TIPS FOR QUICKER FMP REIMBURSEMENT:

Prepare your claim and submit it in one complete package.  A complete package includes: 

Properly filled out VAF 10-7959F-2, Foreign Medical Program (FMP) Claim Cover Sheet.  Be sure to provide your permanent address where mail will always reach you. FMP is receiving hundreds of returned mail due to address changes and/or incomplete addresses.

 

Diagnosis or Nature of Illness or Injury

Doctor’s name and medical title

Doctor’s office address

Doctor’s office telephone number

Doctor’s billing address if different from office address

 

Claim Information – Diagnosis Treated

Narrative Description of each service and/or drug (This determines if the condition is Service Connected) 

Each service’s billed charge

Date(s) of service.

 

Submitting a FMP claim without all the information WILL result in denial. 

 

HOSPITALS IN THE PHILIPPINES WHO VOLUNTEERED TO BILL FMP

 

Divine Grace Medical Center

Cavite, Philippines

Manila Doctors Hospital

Manila, Philippines

The Medical City Ortigas

Manila, Philippines

Unihealth Baypointe Hospital

Olongapo, Philippines

Sacred Heart Medical Center

Angeles City, Philippines

The Medical City Clark

Angeles City, Philippines

Avitus Kidney Care and Dialysis Center

Olongapo, Philippines

The Medical City, Iloilo

   Iloilo, Philippines

 

 

 

 

 

 

 

 

 

 

 

HOW CAN I HELP GET MORE HOSPITALS TO ACCEPT FMP?

Contact your Veteran Organizations, Retired Activity Officers and Post Commanders to meet with hospital leadership in your community.   Several hospitals on the current list are there because the RAO and Veterans organizations facilitated their participation

 

PLANNING TO TRAVEL TO THE UNITED STATES?

Veterans planning to travel to the United States and want to continue medical treatment should call the clinic’s traveling coordinator (011) (632) 550-3888, press 2.  She can facilitate your care with her counterpart in the United States. Your Primary Care will recommend coordination when needed care with an alternate VA facility near you is required.  Please allow 4 to 6 weeks lead time to ensure appointments are prearranged upon your arrival.

 

VETERANS CRISIS LINE

The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified and caring Department of Veteran Affairs responders through a confidential toll-free hotline, online chat or text.  Veterans and their loved ones can call 1-800-273-8255 and Press 1.  To learn more about the Veterans Crisis Line or to chat online, go to https://www.veteranscrisisline.net/ and click on the appropriate link.

 

NO VALID GOVERNMENT ID/NO ENTRY/NO EXCEPTIONS:

The U.S. Embassy Regional Security Office no longer permit employees, Veterans, attendants, and family members to enter a U.S. Embassy facility to include the VA Manila Regional Office and Outpatient Clinic without a valid government picture ID.  Family members and attendants over the age of 14 will also need to provide a valid government ID. 

 

COMPUTER LAPTOPS PROHIBITED:

The U.S. Embassy including VA Manila no longer permit Veterans, attendants and family members to enter a U.S. Embassy   facility with a computer laptop.  Do not bring any large electronic device as the U.S. Embassy guards nor VA staff are permitted to accept or store the device.   

 

OTHER PROHIBITED ITEMS:

Visitors, attendants and family members are prohibited from bringing into a U.S. Embassy facility including VA Manila weapons of any kind to include pocket knives, cameras, recording devices, and large electronic devices.  Veterans, attendants, family members and visitors are prohibited from taking photos inside the facility and are prohibited from leaving their personal belongings in the reception lobby.

 

QUESTIONS AND ANSWERS

 

QUESTION: I have difficulty standing. Why are there no chairs or benches for Veterans to set in front of the VA Manila security entrance in the morning before the facility opens?

ANSWER:  As much as VA would like to accommodate the request,  the property outside of the VA security entrance belongs to the Philippine Government not the U.S. Embassy.  As such, the U.S. Embassy is not permitted to place benches or chairs outside their buildings for the public. 

 

QUESTION:  If my appointment is 1:00 pm but I arrived at 7:00 am, can I be seen early?

ANSWER:  Generally the answer is no, unless there is a cancellation, a no show, and/or the doctor is ahead of schedule, you might be seen earlier, but there is no guarantee. 

 

QUESTION: At the former VA Manila clinic, coffee was served.  Can coffee be served again while Veterans wait for their appointments? 

ANSWER:  VA Hospitals and clinics are prohibited from using government funds to buy food or beverages.  Only VA Voluntary Services are permitted to solicit funds and receive donations. The beverages and snacks distributed and provided to Veterans in the states are donated and volunteers are responsible for making coffee, serve and clean equipment at the end of the day.  

 

QUESTION: I am a Veteran, can I volunteer at VA Manila?

ANSWER:  Sadly no, the U.S. Embassy does not permit volunteers in state department agencies including the Manila VA Regional Office and Outpatient Clinic.

 

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VA MANILA OUTPATIENT CLINIC

ANNOUNCEMENTS AND REMINDERS

 

 

UPDATE YOUR ADDRESS

 

April is “update your address” month. Please update your permanent mailing address thru secure messaging in My HealtheVet and send it to your health care team.  

If you do not use secure messaging, please update your permanent mailing address by phone and call (02) 550-3888, select 2 for the Outpatient Clinic, extension 5008.

 

MEET THE NEW CLINIC MANAGER

 

Mr. Daniel Gutkoski has been appointed as the Clinic Manager for the VA Outpatient Clinic and Regional Office in Manila, Republic of the Philippines, effective April 15, 2019. In his most recent position, Mr. Gutkoski was the Executive Assistant for the Office of Geriatrics and Extended Care at VA Central Office in Washington, D.C, a position he held since April 2013. In this role, he coordinated all administrative and clinical support activities for the VA’s National Executive Director of Geriatrics and Extended Care, who has oversight and responsibility for all long-term care programs and services across all VA facilities.

 

Mr. Gutkoski began his VA career in 2005 as an Administrative Intern at the Louis Stokes VA Medical Center in Cleveland, Ohio. During his two years in Cleveland, he learned a great deal working across a wide array of clinical and administrative services, including the Director’s Office, Primary Care, Social Work Service, and Patient Care Administrative Service. In 2007, he transferred to the Chalmers P. Wylie VA Outpatient Clinic in Columbus, Ohio, where he worked as a part-time Medical Support Assistant while pursuing his graduate degree. In this position, he interacted daily with Veterans providing scheduling support and functioning as a conduit between Veterans and their medical providers and clinical care teams. Following graduate school, Dan accepted an Administrative Fellowship at the Director’s Office at the VA Portland Healthcare System, in Portland, Oregon in 2010. At the completion of his Fellowship, he was selected for the Administrative Officer position of the Pharmacy Service at the VA Portland, where he oversaw all administrative functions for the department, which included 165 FTEE and a budget exceeding $100 million dollars. Additionally, between October 2018 and February 2019, Mr. Gutkoski was detailed as the Executive Assistant to the Chief Medical Officer for the VA Southeast Network (VISN 7) in Duluth, Georgia and the Executive Assistant to the Medical Center Director at the Atlanta VA Health Care System. 

 

Mr. Gutkoski is a proud native of Cleveland, Ohio. He completed his undergraduate degree in Healthcare Policy and Gerontology at Ithaca College in New York in 2007, and Master of Health Administration degree from The Ohio State University in 2010. He also completed a Master of Arts in Gerontology from the Davis School of Gerontology at the University of Southern California in 2014. In his free time, Dan enjoys travelling and cheering on (or lamenting) Ohio sports teams. 

 

FOREIGN MEDICAL PROGRAM (FMP)

 

The hospitals below have temporarily suspended billing FMP.  This is due to billing practices and submission of incomplete information that result in FMP denying or being unable to process the claim. Currently the facilities and FMP are working together to resolve.  In the meantime, Veterans must settle their bills in cash and request reimbursement from FMP.

 

The Medical Center in Ortigas

All FMP billing suspended

 

Manila DoctorsThe facility will only retain/accept Veterans under FMP for the following services.  All other services must be settled in cash.

Hemodialysis

Physical Therapy

Chemotherapy

Leuprolex injections

 

A current list of FMP participating hospitals is below.

 

Divine Grace Medical Center

Cavite, Philippines

Manila Doctors Hospital

Manila, Philippines

Unihealth Baypointe Hospital

Olongapo, Philippines

Sacred Heart Medical Center

Angeles City, Philippines

The Medical City Clark

Angeles City, Philippines

Avitus Kidney Care and Dialysis Center

Olongapo, Philippines

The Medical City, Iloilo

   Iloilo, Philippines

 

 

 

 

 

 

 

 

 

 

Disclaimer: The list of participating hospitals is subject to change without notice and the VA is not responsible if the facility above chooses not to participate.

 

CLINIC CLOSURES:  

 

The U.S. Embassy along with the VA Manila Regional Office and Outpatient Clinic will be closed in recognition of the following holidays:

 

Araw ng Kagitingan

Tuesday, April 9, 2019

 

Maundy Thursday

Thursday, April 18

 

Good Friday

Friday, April 19

 

NOTE: Plan ahead and order your refills 10 work days in advance of holiday closures.  Air21 is also closed on these holidays so medications will be delayed if you fail to request refills 10 days in advance. If you run out of medications for a service connected condition, you can buy the medicine and file an FMP claim to be reimbursed.

 

NEW VA MANILA REGIONAL OFFICE AND OUTPATIENT TELEPHONE NUMBERS

Manila VA Outpatient Clinic switched telephone carriers and all extensions have changed.  If you have been calling a direct number, it will no longer work.  To call VA Manila, dial 011 (632) 550-3888.  To speak to someone in the Regional Office, press 1,  to speak to someone in the outpatient clinic, press 2 then follow the prompts to be connected. You may also call toll free at: 1-800-1888-5252 from either smart, sun cellular and PLDT carriers. To fax prescriptions and or request refills, dial 02 550-3965.

 

COMPLETION OF VA AND NON-VA MEDICAL FORMS  

VHA privacy and release of information policies and procedures are applied to releasing any VA or Non-VA Medical statements or medical forms completed on behalf of the Veteran.

VA Providers can complete  medical statements/forms with respect to a Veteran‘s medical condition and functionality, to the best of their ability based on their scope, clinical expertise and available historical evidence.

Complete a VA Form 10-5345 and leave it together with the medical statement/form you want completed with the Office of Release of Information.

Expect a VA Manila response within 20 work days.

 

Veterans requesting assistance with submitting a VA disability benefits claim should access the VBA Internet website at http://www.benefits.va.gov/compensation or call 011 (632) 550-3888 and press 1 for additional assistance or check in at the VBA Reception Desk

 

VA MANILA CLINIC HOURS OF OPERATION -  Important Announcement: See Unscheduled Appointments (Walk-ins)

 

SCHEDULED LABORATORY APPOINTMENTS – 7:00 am to 2:00 pm, Monday - Friday.  Scheduled Veterans may enter the facility at 7:00 am and check in for their laboratory appointments.  Veterans who are scheduled early morning appointments (8:00 am or 8:30 am) are called to the laboratory first. 

 

SCHEDULED CLINIC APPOINTMENTS – 8:00 am to 3:30 pm, Monday - Friday.  Scheduled Veterans are called by their appointment time not when they arrive. 

 

UNSCHEDULED APPOINTMENTS (WALK-INS)  - 8:00 am to 1:00 pm, Monday – Friday. Walk-in Veterans are triaged to determine the purpose of their visit.  If it is determined by a nurse that a physician appointment is necessary, the Veteran will be seen by their primary care doctor if there is an appointment cancellation otherwise they will be seen by another physician.

 

No walk-in Veteran is permitted entry into the facility after 1:00 pm. This is to ensure all scheduled Veterans are treated and/or their business is completed before the close of business. Please be respectful of your fellow Veterans and not ask staff to make an exception for you. 

 

When a Veteran is already inside the facility, but failed to check-in with the clinic receptionist before 1:00 pm, they can no longer be seen by a nurse or provider, order and/or pick up prescriptions, or complete laboratory tests.  

 

Enforcing the 1:00 pm walk-in curfew ensures scheduled Veterans can complete tests/appointments and finish timely. 

 

If the Veteran is experiencing a medical emergency, they should go to the nearest emergency room.  VA Manila does not provide emergent services.

 

PROTECTING YOUR CHILDREN INSIDE THE FACILITY:  

To protect your children and Veterans from infectious diseases, please monitor your children:

Avoid acquiring and/or passing on illness.  We have installed touch-free toilets and faucets;

Safe practices are vital.  Do not change diapers on the couch and side table in the lobby.

USE changing table inside the lobby bathroom when diaper change is needed.

Prevent slip, trip and fall incidents.  Prohibit your children from running inside VA premises.

Attend to your children all the time.  Do not let your children crawl on the floor nor activate any emergency devices as this will create unnecessary anxiety for Veterans, children and other guests.

 

 

TIPS FOR FAST FMP REIMBURSEMENT

 

Email or fax your claim instead of mailing it. You will reduce processing time by at least two weeks.  

                             Email: [email protected]

Fax number: 1-303-331-7803

 

Submit your claim in one complete package.  A complete package includes: 

 

A completed VAF 10-7959F-2, Foreign Medical Program (FMP) Claim Cover Sheet. 

Use a permanent address where mail will always reach you. 

 

Include a diagnosis or nature of illness or injury

Doctor’s name and medical title

Doctor’s office address

Doctor’s office telephone number

Doctor’s billing address if different from office address

 

Include claim information –ESPECIALLY the Diagnosis Treated

Narrative Description of each service and/or drug (This determines if the condition is Service Connected) 

Each service’s billed charge

Date(s) of service.

 

Submitting a FMP claim without all the required information WILLbe denied and you will have to resubmit. 

 

HOW CAN I HELP GET MORE HOSPITALS TO ACCEPT FMP?

Contact your Veteran Organizations, Retired Activity Officers and Post Commanders to meet with hospital leadership in your community.   Several hospitals on the current list are there because the RAO and Veterans organizations facilitated their participation

 

PLANNING TO TRAVEL TO THE UNITED STATES?

Veterans planning to travel to the United States and want to continue medical treatment should call the clinic’s traveling coordinator (011) (632) 550-3888, press 2.  She can facilitate your care with her counterpart in the United States. Your Primary Care will recommend coordination when needed care with an alternate VA facility near you is required.  Please allow 4 to 6 weeks lead time to ensure appointments are prearranged upon your arrival.

 

VETERANS CRISIS LINE

The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified and caring Department of Veteran Affairs responders through a confidential toll-free hotline, online chat or text.  Veterans and their loved ones can call 1-800-273-8255 and Press 1.  To learn more about the Veterans Crisis Line or to chat online, go to https://www.veteranscrisisline.net/ and click on the appropriate link.

 

NO VALID GOVERNMENT ID/NO ENTRY/NO EXCEPTIONS:

The U.S. Embassy Regional Security Office no longer permit employees, Veterans, attendants, and family members to enter a U.S. Embassy facility to include the VA Manila Regional Office and Outpatient Clinic without a valid government picture ID.  Family members and attendants over the age of 14 will also need to provide a valid government ID. 

 

COMPUTER LAPTOPS PROHIBITED:

The U.S. Embassy including VA Manila no longer permit Veterans, attendants and family members to enter a U.S. Embassy   facility with a computer laptop.  Do not bring any large electronic device as the U.S. Embassy guards nor VA staff are permitted to accept or store the device.   

 

OTHER PROHIBITED ITEMS:

Visitors, attendants and family members are prohibited from bringing into a U.S. Embassy facility including VA Manila weapons of any kind to include pocket knives, cameras, recording devices, and large electronic devices.  Veterans, attendants, family members and visitors are prohibited from taking photos inside the facility and are prohibited from leaving their personal belongings in the reception lobby.

 

QUESTIONS AND ANSWERS

 

QUESTION: Why is eligibility to receive or be reimbursed medical care different for Veterans living outside the United States and U.S. territories?

ANSWER:  VA Manila and the Foreign Medical Program are limited by law.  Until the law is changed, medical services are limited to treating service connected conditions.

 

QUESTION: Why doesn’t someone do something about changing the law?

ANSWER: If you are not already a member of Veterans organization, you should consider joining.  These groups have lobbyist to champion programs and changes to laws that can better serve Veterans.

 

QUESTION: I have difficulty standing. Why are there no chairs or benches for Veterans to set in front of the VA Manila security entrance in the morning before the facility opens?

ANSWER:  UPDATE: As much as VA would like to accommodate the request,  the property outside of the VA security entrance belongs to the Philippine Government not the U.S. Embassy.  As such, the U.S. Embassy is not permitted to placepermanent benches or chairs outside their buildings for the public.  There is a limited number of chairs inside the security entrance so if a Veteran is unable to stand, they can ask security staff to provide a chair for them to sit until they can enter the facility.

 

QUESTION:  If my appointment is 1:00 pm but I arrived at 7:00 am, can I be seen early?

ANSWER:  Generally the answer is no, unless there is a cancellation, a no show, and/or the doctor is ahead of schedule, you may be seen earlier, but there is no guarantee. 

 

QUESTION: At the former VA Manila clinic, coffee was served.  Can coffee be served again while Veterans wait for their appointments? 

ANSWER:  VA Hospitals and clinics are prohibited from using government funds to buy food or beverages.  Only VA Voluntary Services are permitted to solicit funds and receive donations. The beverages and snacks distributed and provided to Veterans in the states are donated and volunteers are responsible for making coffee, serve and clean equipment at the end of the day.  

 

QUESTION: I am a Veteran, can I volunteer at VA Manila?

ANSWER:  Sadly no, the U.S. Embassy does not permit volunteers in state department agencies including the Manila VA Regional Office and Outpatient Clinic.

 

 

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Just received this email:

--------------------------------------------------------------------------------------------------------------------------------

MANILA VA OUTPATIENT CLINIC

ANNOUNCEMENTS AND REMINDERS

UPDATE FROM THE CLINIC MANAGER

As I finish my first full month as the new Clinic Manager here in Manila, I wanted to take a quick moment to extend my sincere appreciation to all our VA Manila Veterans who have reached out to welcome me to the Philippines. One of the first things I learned about the Philippines was just how world renowned the Filipino culture is as being hospitable and welcoming – and I have certainly felt that. I have also greatly appreciated hearing from Veterans, both with positive feedback and compliments and about areas where we can improve. I do hope that these will continue. Whether via an email message ([email protected]), a phone call (+63 (02) 550-3888, option 2), at one of our upcoming outreach events in Cavite or Angeles and Olongapo, or if you are in the clinic and I am available, and you drop by my office – I welcome the chance to hear from you. Speaking of outreaches, please note the Angeles and Olongapo outreaches have been rescheduled by the US Embassy. New dates are provided below.

 

Lastly, as we come to the end of May, it is also the solemn time that we remember those Veterans who have made the ultimate sacrifice in defense of America and the Philippines. We will be including information in this update about two of the observances that VA will be supporting, along with the US Embassy and the American Battle Monuments Commission, which oversees the American Cemetery in Manila at Fort Bonifacio and the Clark Veterans Cemetery in Pampanga. These observances, along with the countless other events and activities across the United States and the Philippines, are moving tributes to the fallen heroes that we pause on Memorial Day to remember and honor.

 

I would normally wish you a happy and healthy summer, but since it seems to always be summer here in the Philippines, I will close with a recommendation to review some of the material available on the US Embassy Website regarding emergency and disaster preparedness (https://ph.usembassy.gov/u-s-citizen-services/disaster-preparedness/). For those of you who were in the Metro Manila and Pampanga areas at the end of April, you likely felt the Earthquake on April 22nd.  With the rainy season fast approaching, it’s a good idea to review these materials and be prepared.

 

Have a safe and healthy June.

 

 

2019 MEMORIAL DAY OBSERVANCES

 

Please see the attached email flyer for additional details. Services at the American Cemetery Manila in Fort Bonifacio will be held on Sunday, May 26; and services at Clark Veterans Cemetery at Pampanga will be held on Monday, May 27. Volunteers are also needed to place flags at the graves of each Servicemember interred at these cemeteries, and details about those events are also included in the attachment.

 

SCHEDULED MAY OUTREACH EVENTS – US DEPT OF VETERANS AFFAIRS AND US EMBASSY AMERICAN CITIZEN SERVICES

 

The U.S. Embassy’s American Citizen Services (ACS) unit will be providing U.S. citizen services in Angeles and Olongapo on June 20-21, 2019.  Representatives from the U.S. Department of Veterans Affairs (both the Outpatient Clinic and the Regional Office) will accompany the ACS team.  Representatives from the Social Security Administration will provide remote assistance via a dedicated telephone at the event. Attached is additional information on the event. The US Embassy’s News and Events page will have updated information as future Outreach Events are scheduled: https://ph.usembassy.gov/news-events/. VA will also be hosting our own outreach on Thursday, May 23, 2019 in Cavite at Divine Grace Medical Center.

 

May 23, 2019 – Cavite** (Department of Veterans Affairs Only)

Cavite City

Date: Thursday, May 23, 2019

Time:  08:00 a.m. to 12:00 p.m.

Venue: Divine Grace Medical Center - Auditorium

Antero Soriano Hwy, General Trias,

 Cavite, Philippines

 

June 20 – 21, 2019 – Angeles City / Olongapo

Angeles City, Pampanga

Date:  Thursday, June 20, 2019

Time: 7:30 a.m. to 12:00 p.m.

Venue: Clark Marriott Hotel

  5400 Manuel A. Roxas Highway Zone, Clark Freeport

  Mabalacat, Pampanga 2023

 

Olongapo City, Zambales

Date: Friday, June 21, 2019

Time: 7:30 a.m. to 12:00 p.m.

Venue: Mansion Garden Hotel

             Dewey Avenue cor. Bonifacio St.,

  Subic Bay Freeport Zone, Olongapo City

 

FOREIGN MEDICAL PROGRAM (FMP)

 

The hospitals below have temporarily suspended billing FMP.  This is due to billing practices and submission of incomplete information that result in FMP denying or being unable to process the claim. Currently the following facilities and FMP are working together to resolve the issue.  In the meantime, Veterans must settle their bills in cash and request reimbursement from FMP.

 

The Medical Center in Ortigas

All FMP billing suspended

 

Manila DoctorsThe facility will only retain/accept Veterans under FMP for the following services.  All other services must be settled in cash.

Hemodialysis

Physical Therapy

Chemotherapy

Leuprolex injections

 

A current list of FMP participating hospitals is below:

 

Divine Grace Medical Center

Cavite, Philippines

Manila Doctors Hospital

Manila, Philippines

Unihealth Baypointe Hospital

Olongapo, Philippines

Sacred Heart Medical Center

Angeles City, Philippines

The Medical City Clark

Angeles City, Philippines

Avitus Kidney Care and Dialysis Center

Olongapo, Philippines

The Medical City, Iloilo

Iloilo, Philippines

Disclaimer: The list of participating hospitals is subject to change without notice and the VA is not responsible if the facility above chooses not to participate.

 

VA Manila Outpatient Clinic is continuing to meet with hospitals in the Manila area to expand this list, and we hope to be able to provide you with additional options to receive your service-connected care through the FMP in the upcoming months.

 

UPCOMING CLINIC CLOSURES:  

 

The U.S. Embassy, along with the VA Manila Regional Office and Outpatient Clinic, will be closed in recognition of the following public holidays:

 

Philippine Independence Day

Wednesday, June 12

 

American Independence Day

Thursday, July 4

 

NOTE: Plan ahead and order your refills 10 work days in advance of holiday closures.  Air21 is also closed on these holidays so medications will be delayed if you fail to request refills 10 days in advance. If you run out of medications for a service connected condition, you can buy the medicine and file a claim for reimbursement from the FMP.

 

VA TAKES PRIDE IN SERVING ALL VETERANS

 

VA is full of pride in June as we continue to support Veterans with lesbian, gay, bisexual, transgender (LGBT) and related identities. We work tirelessly to ensure that all Veterans, including LGBT Vets, are treated with the respect and care they deserve. Learn more about VA’s support at http://www.patientcare.va.gov/LGBT 

 

Additionally, there are a series of fact sheets for lesbian and bisexual women, gay and bisexual men, transgender women, and transgender men available for download. These fact sheets communicate to Veterans important information about their unique health risks and relevant services offered by VA. These are available at anytime at the clinic or online at the website above. You may also contact Anthony Mendoza, Veteran Advocate, or Daniel Gutkoski, Clinic Manager, for additional details or questions.

 

 

 

NEW VA MANILA REGIONAL OFFICE AND OUTPATIENT TELEPHONE NUMBERS

 

Manila VA Outpatient Clinic switched telephone carriers and all extensions have changed.  If you have been calling a direct number, it will no longer work.  To call VA Manila, dial 011 (632) 550-3888.  To speak to someone in the Regional Office, press 1, to speak to someone in the Outpatient Clinic, press 2 then follow the prompts to be connected. You may also call toll free at: 1-800-1888-5252 from either smart, sun cellular and PLDT carriers. To fax prescriptions and or request refills, dial 02 550-3965.

 

The Manila VA Outpatient Clinic can also be reached from the United States by dialing the following US number: 808-433-5254. This number will connect you to the main VA switchboard and then you can follow the instructions above.

 

PROTECTING YOUR CHILDREN INSIDE THE VA MANILA OUTPATIENT CLINIC

·       To protect your children and Veterans from infectious diseases, please monitor your children:

Avoid acquiring and/or passing on illness.  We have installed touch-free toilets and faucets; 

Safe practices are vital.  Do not change diapers on the couch and side table in the lobby. 

Use changing table inside the lobby bathroom when diaper change is needed. 

Prevent slip, trip and fall incidents.  Prohibit your children from running inside VA premises. 

Attend to your children all the time.  Do not let your children crawl on the floor nor activate any emergency devices as this will create unnecessary anxiety for Veterans, children and other guests. 

 

We thank you in advance for your cooperation in making the VA Manila Outpatient Clinic a safe and welcoming place for everyone.

 

COMPLETION OF VA AND NON-VA MEDICAL FORMS  

VHA privacy and release of information policies and procedures are applied to releasing any VA or Non-VA Medical statements or medical forms completed on behalf of the Veteran.

VA Providers can complete medical statements/forms with respect to a Veteran‘s medical condition and functionality, to the best of their ability based on their scope, clinical expertise and available historical evidence.

Complete a VA Form 10-5345 and leave it together with the medical statement/form you want completed with the Office of Release of Information.

Expect a VA Manila response within 20 work days.

 

Veterans requesting assistance with submitting a VA disability benefits claim should access the VBA Internet website at http://www.benefits.va.gov/compensation or call 011 (632) 550-3888 and press 1 for additional assistance or check in at the VBA Reception Desk

 

VA MANILA CLINIC HOURS OF OPERATION – 

 

Important Announcement: See Unscheduled Appointments (Walk-ins)

 

SCHEDULED LABORATORY APPOINTMENTS – 7:00 am to 2:00 pm, Monday - Friday.  Scheduled Veterans may enter the facility at 7:00 am and check in for their laboratory appointments.  Veterans who are scheduled early morning appointments (8:00 am or 8:30 am) are called to the laboratory first. 

 

SCHEDULED CLINIC APPOINTMENTS – 8:00 am to 3:30 pm, Monday - Friday.  Scheduled Veterans are called by their appointment time not when they arrive. 

 

UNSCHEDULED APPOINTMENTS (WALK-INS) - 8:00 am to 1:00 pm, Monday – Friday. Walk-in Veterans are triaged to determine the purpose of their visit.  If it is determined by a nurse that a physician appointment is necessary, the Veteran will be seen by their primary care doctor if there is an appointment cancellation otherwise they will be seen by another physician.

 

No walk-in Veteran is permitted entry into the facility after 1:00 pm. This is to ensure all scheduled Veterans are treated and/or their business is completed before the close of business. Please be respectful of your fellow Veterans and not ask staff to make an exception for you.

 

When a Veteran is already inside the facility but failed to check-in with the clinic receptionist before 1:00 pm, they can no longer be seen by a nurse or provider, order and/or pick up prescriptions, or complete laboratory tests.  

 

Enforcing the 1:00 pm walk-in curfew ensures scheduled Veterans can complete tests/appointments and finish timely. 

 

If the Veteran is experiencing a medical emergency, they should go to the nearest emergency room.  VA Manila does not provide emergent services.

 

 

TIPS FOR FAST FMP REIMBURSEMENT

 

Email or fax your claim instead of mailing it. You will reduce processing time by at least two weeks.  

                             Email: [email protected]

Fax number: 1-303-331-7803

 

Submit your claim in one complete package.  A complete package includes:

 

A completed VAF 10-7959F-2, Foreign Medical Program (FMP) Claim Cover Sheet. 

Use a permanent address where mail will always reach you.

 

Include a diagnosis or nature of illness or injury

Doctor’s name and medical title

Doctor’s office address

Doctor’s office telephone number

Doctor’s billing address if different from office address

 

Include claim information – ESPECIALLY the Diagnosis Treated

Narrative Description of each service and/or drug (This determines if the condition is Service Connected) 

Each service’s billed charge

Date(s) of service.

 

Submitting an FMP claim without all the required information WILL be denied and you will have to resubmit.

 

HOW CAN I HELP GET MORE HOSPITALS TO ACCEPT FMP?

Contact your Veteran Organizations, Retired Activity Officers and Post Commanders to meet with hospital leadership in your community.   Several hospitals on the current list are there because the RAO and Veterans organizations facilitated their participation

 

PLANNING TO TRAVEL TO THE UNITED STATES?

Veterans planning to travel to the United States and want to continue medical treatment should call the clinic’s traveling coordinator (011) (632) 550-3888, press 2.  She can facilitate your care with her counterpart in the United States. Your Primary Care will recommend coordination when needed care with an alternate VA facility near you is required.  Please allow 4 to 6 weeks lead time to ensure appointments are prearranged upon your arrival.

 

VETERANS CRISIS LINE

The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified and caring Department of Veteran Affairs responders through a confidential toll-free hotline, online chat or text.  Veterans and their loved ones can call 1-800-273-8255 and Press 1.  To learn more about the Veterans Crisis Line or to chat online, go to https://www.veteranscrisisline.net/ and click on the appropriate link.

 

NO VALID GOVERNMENT ID/NO ENTRY/NO EXCEPTIONS:

The U.S. Embassy Regional Security Office no longer permit employees, Veterans, attendants, and family members to enter a U.S. Embassy facility to include the VA Manila Regional Office and Outpatient Clinic without a valid government picture ID.  Family members and attendants over the age of 14 will also need to provide a valid government ID. 

 

COMPUTER LAPTOPS PROHIBITED:

The U.S. Embassy including VA Manila no longer permit Veterans, attendants and family members to enter a U.S. Embassy   facility with a computer laptop.  Do not bring any large electronic device as the U.S. Embassy guards nor VA staff are permitted to accept or store the device.   

 

OTHER PROHIBITED ITEMS:

Visitors, attendants and family members are prohibited from bringing into a U.S. Embassy facility including VA Manila weapons of any kind to include pocket knives, cameras, recording devices, and large electronic devices.  Veterans, attendants, family members and visitors are prohibited from taking photos inside the facility and are prohibited from leaving their personal belongings in the reception lobby.

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From FB:

Quote

 

I was in the VA Clinic in Manila today and had an opportunity to have a chat with the new VA Clinic Manager Daniel Gutkoski. Daniel has taken Ver as the Clinic Manager And has been very proactive since his arrival.

He will be at the VA Outreach 8:00am to 11:00am Wednesday November 27th at the American Consulate Office on the lower floor of Waterfront Hotel on Salinas Drive in Cebu City. Daniel would love for ANY VETERANS to come in to the Outreach and talk directly with him. Any questions or problems or even compliments will be eagerly awaited.

please not, this Outreach is VA ONLY this time. There will be NO SOCIAL SECURITY personnel available, only VA Staff.

 

 

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