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BPI Kicked out of SM Malls

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A_Simple_Man

 

 

All I have is that the BPI branch manager told me that SM had kicked all BPI branches out of their malls. She is going to be the branch manager at the new branch across the street,

 

So we are led to believe that you would walk the equivalent of many city blocks around and around inside SM mall but you are unable to walk across the street to get to a branch of your own bank?  Fascinating!  Tempest in a teapot it seems.

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It is just an example of how business is done in the Philippines. Businesses do not co-exist depending on high quality, low price and good service to draw customers. Instead, they try to drive their competitors away. The thing about having bank branches in a mall is that it is the most secure location you could choose to do your banking. Also, during the rainy season, walking across the street can be very uncomfortable. Even at other times of the year, crossing busy streets here can be hazardous to your health.

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Chas

Chatting to a friend who works in the head office of a company with outlets in many SM and other malls about this. They told me every outlet in an SM mall is required to lodge a bond, typically 100,000 pesos, with the branch of BDO in that mall and all cash takings from outlets in SM malls must be banked through the branch of BDO in that mall.

 

Looks like SM is so big it has everybody else by the short and curlies.

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Bill H

 

 

Putting the customer first isn't often a priority here!

 

You meant to say, "Is never the priority here."  Correct?

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tonny

Good to a customer  haaaa Customer service is the provision of service to customers before, during and after a purchase. Accordingly, it may vary by product, service, industry and individual customer. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".(taken from Google)

 

1. I tried to buy some Philadelphia Cream Cheese  in Save More in Car Car  (Which is owned by SM i think),Took to the register no price in there system, Go back a few days later they have the price in the system so i buy ,get home open it wow not good.Take back with the receipt the next morning.,takes one hour and a half to get my money back, have to deal with the manager who tell me it not out of date and on and on, and why they would build it where the did on the other side of the circle in Car Car speaks volumes  for there thinking!!!!, maybe that's why the never have any customers in the place and you don't save more!!!!!  

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That Masked Man

It is just an example of how business is done in the Philippines. Businesses do not co-exist depending on high quality, low price and good service to draw customers. Instead, they try to drive their competitors away.

 

What is wrong with that strategy? It seems pretty effective to me. Why would any business even consider "co-existence" when they can try to eliminate their competition?

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That Masked Man

I was shocked and in total confusion the first time I entered BPI - because they're using CRT monitors! That's two decades ago! I wonder if they have to dig very deep from some grave or closed landfill to get those.

 

I have worked for some very large US companies involved in IT and the company I was with did not phase out their desktop CRTs until 2008-2010. As long as the old one's kept working they kept them. It has been 3 or 4 years since I have seen one in the US but it seems to me that the Philippines is at least 5 years behind on these things, even 2 or 3 years on mobile phones, despite having a HIGHER number of phones per citizen.

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I have worked for some very large US companies involved in IT and the company I was with did not phase out their desktop CRTs until 2008-2010. As long as the old one's kept working they kept them. It has been 3 or 4 years since I have seen one in the US but it seems to me that the Philippines is at least 5 years behind on these things, even 2 or 3 years on mobile phones, despite having a HIGHER number of phones per citizen.

 

I don't know why that would surprise anybody anyway. They still use carbon paper here for crying out loud. If you are living in the 1950's, CRTs seem like new-fangled technology.

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enoonmai

Take back with the receipt the next morning.,takes one hour and a half to get my money back, have to deal with the manager who tell me it not out of date and on and on, and why they would build it where the did on the other side of the circle in Car Car speaks volumes for there thinking!!!!, maybe that's why the never have any customers in the place and you don't save more!!!!!

Well, if you lived south it would be more convenient so it's a matter of perspective. They seem to have about the same # of customers as the Gaisano Metro which is well north of the circle (and the Gaisano "Grande"). I don't think location is the problem as much as management apathy which is hardly unique to that store. Go into the Thinking Tools store there and buy the simplest thing. Takes them about 20 minutes to fill out forms before you're out. But it is kind of funny watching that whole thing turn into the clusterf*ck that it is with the McDonald's crammed into the corner. Ya gotta check the expiration dates on every single thing you buy. Newest wins.

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That Masked Man

I don't know why that would surprise anybody anyway. They still use carbon paper here for crying out loud. If you are living in the 1950's, CRTs seem like new-fangled technology.

 

That's one I don't remember seeing, except at restaurants where the waiter/waitress may have one in the pad they use, kind of like checkbooks used to have, or a small store to make cheap duplicates of handwritten receipts. Outside of those, I didn't see any there and I have seen some of those in the US as well within the past few years, I did notice that in the office my fiancee was working at they had an old-fashioned typewriter, though I don't think they ever used it, and a fax machine which they used frequently. It was a little odd seeing a 1970s (I think) era typewriter next to very recent models (2010 or later) laser printer and LCD monitor.

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Headshot

I have seen carbon paper at many businesses and government offices.

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T.S.

Actually it is on the third floor in the area that has all the electronics stores. Been a while, but I think you come in the North Entrance go up the stairs to the third floor and turn left just before the Apple store then take the first left and it is at the end of this short corridor.

You mean iStore, the bad filipino copy of an Apple store. Apple stores don't exist here.

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Goetz1965

Nice try SM but ... I tried to get an account with BDO twice - Both times my papers were collected and "send to the main branch" and I would get a call if its approved. I still wait for that approval today.

 

At BPI I got my account within 30 minutes !

 

Having no BPI at SM for me is only one reason more not to shop there.
SM Malls are too big - you end up walking a marathon for shopping :-(

Theres no ATMs at all - if you need one you end up walking a marathon again :-)

It's nice looking but totally overpriced - actually I moved to an unfurnished townhouse and my household I bought at shopwise, Atlantic Hardware, City Hardware and Gaisano Capital - only the washing machine was cheapest at SM.

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samatm

Makes sense:   Why allow the competition to open up and take valuable space in your own Mall?    Why also get worked up about lack of  ATM presence?    How much is the fee  for drawing from your BPI account from a BDO machine?   10 pesos?       I will bet that Ayala does indeed follow suit and not allow BDO to renew their contract however...BDO just moved to a new location ... so they probably have 2 years or so on their contract...  ANYway.

 

let me go on record as saying that BDO does suck in many ways but they have their upside.   from a customer point of view  BPI  is much better.     No standing in long lines.. the priority numbers are nice... If its a busy day.  If you have a BPI gold card you get preferred customer service with no waiting!       Also  BDO  CHARGES for cashing another BDO check if its not your home branch or the branch that the check was drawn off... CRAZY.     None of that at BPI.   I cant speak of the BDO online experience but I can say that BPI's is really smooth.  

 

best. 

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Headshot

After checking with them at SM-Consolacion, it appears the ATM (out by the jeepney stop) will be allowed to stay because they aren't in the mall itself. That is good because going to a non-mall ATM is inconvenient to say the least. They seldom have adequate parking, and that includes the new branches across the street from SM-Cebu City and SM-Consolacion. In addition to BDO, there are also branches of China Bank in both SM malls, so I assume that China Bank is also owned by SM.

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That Masked Man

You mean iStore, the bad filipino copy of an Apple store. Apple stores don't exist here.

 

Until I just searched for it, I had always thought that iStore was just branding for the Philippines market, rather than a different company. IMHO they do a great job of looking just like an Apple Store, and honestly I like the name "iStore" better and until I had found out it was not Apple I had hoped they would change the name here. As for service, I have no idea because I do not own any Apple products and I am unlikely to any time soon.

 

SM Malls are too big - you end up walking a marathon for shopping :-(

Theres no ATMs at all - if you need one you end up walking a marathon again :-)

It's nice looking but totally overpriced - actually I moved to an unfurnished townhouse and my household I bought at shopwise, Atlantic Hardware, City Hardware and Gaisano Capital - only the washing machine was cheapest at SM.

 

No such thing as a mall being "too big". That is one of the things I love about the malls in the Philippines - they are HUGE! And they have just about everything you might want all at one location, kind of like Amazon in brick and mortar. Unfortunately the age of the mall is over outside Asia.

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montserrat

isn't it all great. Filipino banks are shit, and Filipino malls are shit. In fact the entire economy of the Philippines, is shit from the point of view of the consumer. So what else is new. 

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battleborn

isn't it all great. Filipino banks are shit, and Filipino malls are shit. In fact the entire economy of the Philippines, is shit from the point of view of the consumer. So what else is new. 

 

Tell us how you really feel !!!!!

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