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FY 2015 - VA Manila Handbook


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Attached is a PDF Copy of the Manila Handbook that governs the operation of the VA Regional Office and Out Patient Clinic.  Following is a Summary of the issues the VA believes deserves the most attention.

Although this guide is comprehensive, it may not cover every aspect of care available or address every Law or Directive that the VA has issued.  You are encouraged to contact the VA directly at Phone Numbers and/or email addresses included in the manual.  

 

 

Summary of Changes Included in FY15 Handbook VA AUTHORIZED CARE FROM A PREFERRED NON VA FACILITY

The VA Manila Outpatient Clinic can refer eligible Veterans to preferred Non-VA Specialists and or preferred Health Care facilities in the Veteran’s Community.   Criteria include the Veteran’s service-connected disability, place of residence and cost-effectiveness of fee basis care.  The Veteran’s primary care physician will order a consult/procedure and request VA staff issue a Letter of Authority (LOA) to the Veteran.  The LOA document details the reason for a consult, authorizes treatment and serves as a guarantee that treatment indicated on the form will be paid for by the Department of Veterans Affairs. 

 

The Veteran is instructed to call the hospital coordinator printed on the LOA to schedule the consult or procedure. The hospital coordinator works closely with the Veteran in selecting the appropriate specialist, scheduling the appointment for necessary treatment and/or procedures.   The hospital coordinator serves as the primary point of contact between the medical center and VA Manila to ensure all required consultation and medical reports are submitted timely to ensure continuity of care and proper payment.

 

 

1.       WHY MUST I COORDINATE MY FEE BASIS CARE WITH AN AUTHORIZED HOSPITAL COORDINATOR?

The VA Manila Outpatient Clinic coordinates fee basis care with authorized medical centers located throughout the Republic of the Philippines.  Each medical center assigns a hospital coordinator who either becomes the Veteran’s attending physician or refers the Veteran to a specialist. The hospital coordinator works closely with the Veteran in selecting the appropriate specialist, scheduling the appointment for necessary treatment and/or procedures.   The hospital coordinator serves as the primary point of contact between the medical center and VA Manila to ensure all required consultation and medical reports are submitted timely to ensure continuity of care and proper payment.

 

2.       IF I HAVE A COMBINED RATING OF 100%, CAN I BE TREATED FOR MY NON-SERVICE CONNECTED CONDITIONS?

Having a rating of 100% permanent and total disability, or as a consequence of being rated unemployable does not make a Veteran eligible to non-service connected treatment outside of what the Manila Outpatient Clinic can authorize by law.   Entitlement to care is based on the disabilities for which the Veteran has received a service-connected rating.

 

3.       IF I HAVE A COMBINED RATING OF 100%, CAN I RECEIVE DENTAL CARE?

Medical services to include dental care are only authorized for service-connected disabilities or for necessary dental services in conjunction with the VA Vocational Rehabilitation Program.   VA Manila may also authorize payment for dental services for military service-members within 90 days of discharge or the dental examination and treatment is not completed on the Veteran’s discharge certificate, DD-214.

 

4.       WILL VETERANS LIVING IN A FOREIGN COUNTRY BENEFIT FROM THE VETERANS ACCESS, CHOICE, AND ACCOUNTABILITY ACT OF 2014?

The Act signed into law on August 7, 2014 is focused on the provision of health care within the United States and its territories.  The law does not address benefits of the Foreign Medical Program and VA Manila.

 

GENERAL EXCLUSIONS (THIS LIST IS NOT ALL INCLUSIVE) VA MANILA OUTPATIENT CLINIC DOES NOT COVER OR REIMBURSE FOR THE FOLLOWING SERVICES:

 

  1. Health Care
  2. Services, treatment, prescriptions unrelated to the service-connected disability.
  3. Dental care (unless service-connected)
  4. Eye Care (unless service-connected)
  5. Durable medical equipment (DME) and prosthetic items with deluxe/luxury features.
  6. Services furnished or billed by a provider or facility not allowed by the VA Manila Outpatient Clinic.
  7. Procedures, treatment drugs, medications, or medical devices that is experimental or investigational.
  8. Non-acute institutional care such as long-term inpatient psychiatric and nursing home care.
  9. Physical Therapy not under the supervision of a licensed physician.
  10. Plastic surgery for cosmetic purposes.
  11. Home care

 

 

 

 

Vicki L. Randall, M.Ed.

Clinic Manager

Manila Outpatient Clinic

US Department of Veteran Affairs

1501 Roxas Boulevard

1302 Pasay City, Philippines

(632)318-8335 (Direct Line)

Toll Free No: 1-800-1888-8782

Fax No.: (632)310-5962

Email: [email protected]

Web Version 2015 Handbook Oct 3 2014 Final.pdf

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  • 5 months later...

Thanks. Guess one has to register in person in Manila & then go from there?

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  • 3 years later...
Soupeod
 
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Greetings from the VA Manila Outpatient Clinic

Attached is the FY2018 Fact Sheet that is effective October 1, 2017. The fact sheet provides important information about the medical care and services available to U.S. Veterans living and traveling in the Philippines. To avail of services to treat a rated/adjudicated service connected condition, Veterans are advised to enroll in both the VA Manila Outpatient Clinic and the Foreign Medical Program (FMP).

The VA Outpatient Clinic will continue to provide the same primary and specialty care, medications, laboratory, X-Ray and prosthetics services that are now available in the clinic. The Foreign Medical Program (FMP) will pay or reimburse for all care and services outside of the clinic, e.g., outpatient, inpatient hospitalization, emergency care, diagnostics, dialysis, chemotherapy, etc.

FMP is a worldwide VA program so, in addition to obtaining medical care and services in the Philippines, Veterans can also use FMP while living or traveling in other foreign countries. Upon registering in the Foreign Medical Program, the Veteran will receive a “benefits authorization letter”. The authorization letter lists all of the Veterans rated and adjudicated service connected conditions and should be presented to the treating facility/provider when obtaining services or care that are not available in the clinic.

Listed below are hospitals that will accept the FMP “benefits authorization letter” and have agreed to bill FMP for care/services provided to treat the Veteran’s service connected conditions. When the letter is not provided, the Veteran will be expected to pay for services and seek reimbursement from the FMP. The cost of medical care/services that are not service connected must be paid by the Veteran.

1. Divine Grace - Cavite

2. Manila Doctors – United Nations Blvd

3. Metro Psychiatry Facility – Pasig

4. Sacred Heart - Angeles

5. The Medical City – Clark

6. The Medical City – Iloilo

7. Lorma Medical City – LaUnion

8. Baypoint Hospital – Olongapo

9. St. Luke’s, Quezon City

The clinic staff continues to meet with hospitals to encourage them to transition from VA to FMP. The list above will be updated as facilities are added and/or deleted. The list of participating hospitals is subject to change without notice and the VA is not responsible if the facility above chooses not to participate.

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RogerDat

I registered last year, I think, and have not received a acceptance letter, and it took 3 week or more to get a service connected list from the VA in Manila. I filed my claim 21 Aug, so hope to hear from them soon ( a deposit).

You can register my email thru the clinic they say.

Edited by RogerDat
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  • 4 months later...
Soupeod

I noticed all the different phone numbers listed in the VA websites and PDFs. 

The one that worked for me today (using my globe landline) was the (02) area code. Just an FYI.

Quote

 

IMPORTANT TELEPHONE NUMBERS

VA REGIONAL OFFICE Main Number – Local 02-550-3888

Toll Free Outside Metro Manila 1-800-1888-5252

Fax: 02-550-3945

VA OUTPATIENT CLINIC Main Number—Local 02-318-8387

Schedule Appointment – Local 02-318-8309

Toll Free Outside Metro Manila (PLDT) 1-800-1888-8782

Fax: 02-310-5957

Refill Prescription— Local 02-556-8387

SOCIAL SECURITY Main Number 02-301-2000, extension 9

VETERANS ORGANIZATIONS

Disabled American Veterans 045-892-6374

Veterans of Foreign Wars 045-892-2407

Retired Activities Office 02-524-2164

American Legion 045-625-5584

LOST OR REPLACE MILITARY ID CARDS & TRICARE MEMBERSHIP Main Number 02-301-2493

US EMBASSY Main Number 02-301-2000

American Citizens Services 02-301-2091

 

 

Edited by soupeod
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