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Travel agent scam

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Our company uses a travel agency, don't know how they do it but they save 20 to 30% most times (compared to me buying my own and then being reimbursed) when flying internationally. One plus in dealing with a reputable travel agency that has customer service available 24/7 is if anything goes wrong like a missed/cancelled flight is all I have to do is call them and it's taken care of.

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