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cebu pacific airline: its time everone lies! :)


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ellenbrook2001

hes all correct i did encounter fews problems same in BANGKOG i did pay already in advance for extra luggage did have the receipt they wanted too make me pay again anywhere after 30 minutes they did apologised for they mistake did send emails no one has responded, also another time did book my window seat has usual when i wanted too sit there was a a child about 10 years old did ask please hes a mistake the stewardess responded you know sir shes a child you must understand hahahahaha very funny i did pay extra ??

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Quite right.   Ive flown many times on CP and only had problems once regarding the flight.   One time they were very slow refunding cancelled tickets. I was repaid very fast when I threatened to r

They can be pretty infuriating... it's true. But like some others have noted: they're a discount carrier and they cut every corner they can to trim the base fares to the bone (how about < 1 PHP?

You have to be realistic, if you choose to fly Cebu Pacific, Zest or AirPhilExpress then don't expect anything more then a non-refundable, non-changable basic ticket (regardless of whether they are su

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lazydays

Flying from Europe, why bugger about going thro Manila.

Fly via Singapore, connect to direct flights (Silkair) to Cebu or Davao. Less hassle, short layover, well worth the extra bucks.

If you use Singair you can load your baggage in Europe and forget about it until you arrive at Cebu or Davao.

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I paid twice for my brothers flight from Manila.

CPA agreed to refund BUT only on the first booking which was 40% cheaper. ???... :-)

Their staff made the mistake by telling me the first booking was not valid.

 

I did not get a/the refund... Ces't La Vie

 

Ya gota Love em.....

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Jim in Cebu
Regarding the duct tape, it appears to be a very versatile “tool”, from criminal use (I am guessing from some movies) to very creative ways… if you can see it, the place would most likely not be the part of the structural components… so as long as it is a manufacturer (and the regulatory agency) approved first-aid, I don’t see anything you should be concerned about, although it may not look good…

 

This is off-topic, but I couldn't help smiling about the "criminal use" comment --

 

Several years ago our cardboard-box balikbayan boxes were opened by Manila Customs for inspection (which was unusual, but ok) and Customs did not having anyway to re-close/re-seal the boxes for our onward domestic flight to Cebu (which was not ok). All we/they could do was tuck-in the flaps. (Amazingly, nothing was lost on trip to Cebu.)

 

The following year I brought a roll of duct tape in my carry-on, just in case our b-boxes were inspected and I need to re-seal them. The b-boxes were not opened by Customs, but the duct tape was confiscated by the Filipino TSA-equivalent people at boarding. (The US TSA and the TSA-equivalent inspectors at subsequent international re-inspections of carry-on luggage at transfer points didn't have any problem with the possession of duct tape.)

 

Hmmm! I can't help but wonder what terrorism risk the Filipino TSA-equivalent people thought that duct tape posed to domestic Philippines flights.

 

(We now us the zippered-canvas b-box covers made by Balikbayan Gear to provide easy inspection access for TSA-type folks. However, while we haven't had anything stolen (yet), the b-box covers are much less secure than sealing the boxes with tape.)

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Jim in Cebu

I was glad to see Cebu Pacific enter the domestic Philippine market in the mid-1990's as it provided much-needed competition.

 

In the early days, I flew Cebu Pacific frequently on the MNL-CEB route, which provide the domestic MNL-CEB leg for our trans-Pacific flights: Cebu Pacific's domestic service was good and it was less expensive than the dominant airline (PAL).

 

Unfortunately, in the early-2000's, I began having problems with Cebu Pacific in the following areas: (a) telephone reservation problems, (b) website reservation problems, © poor cabin service, (d) excessive excess luggage fees, and (e) canceled flights. Additionally, their fares were not much different than PAL's - and sometimes even more expensive.

 

In the mid-2000's, we booked our incoming domestic leg on PAL. When our international flight arrived late (and the international carrier (China Airlines) had notified them of our delay), we were met at the terminal by PAL staff who helped us with our luggage, expedited our way through customs, and had transportation arranged to take us to the PAL domestic terminal. Although we still missed our connecting flight to Cebu, the PAL staff put us at the top of the standby list for the next and last flight of the evening -- and we made it to Cebu that evening. Although we were just economy seat passengers, this VIP service impressed us. I'm not sure why it happened, but I was very thankful since a typhoon was expected to hit Manila the next morning (-- which it did -- and resulted in the airport being closed for a day or two.)

 

Needless-to-say, my general feeling towards PAL's level of service is much more positive than my feeling towards Cebu Pacific's level of service.

 

While I will still fly Cebu Pacific domestically *if and only if* there is a good incentive to do so, I no longer use them for international connections with other carriers.

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The $700.00 CP ripped me off for was just that a rip off.I cancelled a flight for 4 from hong kong to manila 4 years ago,I cancelled 3 weeks early by email and by calling CP from the USA.The rules were this-1500P cancellation fee for each ticket=6000P that was fine with me.When I asked the girl for a cancellation number or some way to verify-I think all here will know her reply-Oh no sir we don't give cancellation number or send cancellation verification emails.Now I have lived in the Phil many years and there was not one drop of belief that I would receive a refund,even before I called to cancel I knew enough about the phil to know why bother.I called CP both in manila and cebu-phone costs from the states over $100.00 just to listen to twisted BS by a handful of professional twisters.Zest Airlines has been real good so far.We flew to manila from davao last year with a lot of excess baggage,the head guy came over to me to say-he did'nt charge for the excess and hope that helps us out-SALAMAT

 

I feel your pain on that $700.00 rip off. Although I have mostly positive things to say about 5J I know they can be very cheesy regarding refunds etc.. Did you pay in Cash? If it was a credit card payment. why didn't you dispute that and not pay the CC company. and that amount of money, I'd file a suit somewhere to light a fire under their claims division.

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SkyMan

I'm confused. CP accepts AMEX as payment. With AMEX, you can dispute the bill when when you get your statement, if the service wasn't provided. Then the vendor has to prove that they did, indeed, provide the service...which in these cases, they wouldn't be able to do. I think most credit cards allow you to dispute a bill, which I have done on a few occasions. If a company has shown they can't be trusted to follow through on reversing a charge, then take other actions, like having your credit card company do the dirty work for you.

I use my AMEX with them for the same reason. AMEX is to the point where if the disputed charge is cheap enough they just refund the customer the charge and may not even bother to go after the merchant. It just isn't worth their time unless you are found to be a problem complainer. But if you have an occasional problem they just blow it off. What's nice about that is that while here in the RP you may need to sign 3 or 4 bits of paper, in the US you often don't have to sign at all. Not even on the little screen. Up to $20 I think, most places will let you swipe and then hand you a receipt. Very nice.

 

No HS, how is it you use AMEX for CPA flights? Seems to me the only way is to go to the airport or down to the Robinson's Office. Would be nicer to do it online though.

 

I've flown CPA many times and never a problem. But I would like to see 2 changes.

 

First, if I get done with my business in Manila early and there are seats available on an earlier flight then hey, why not put me on the eariler flight free and then you have another seat available someone might buy on the later flight? But noooooooo, you booked the later flight so we're going to send off a flight with empty seats and make you wait for the full flight unless you'd like to pay a change fee.

 

Second, they need to change the name to Manila Pacific as they're obviously more centered with Manila and care much less about Cebu. The vast majority of their promos and int'l flights are Manila based.

 

Third, and this is for any airline really, the first that figures out that a midnight or 1AM red eye from Manila to Cebu would full, the sooner they get the spoils. How many 747s arrive in Manila 10PM-1120PM? A fair chunk of those people would much rather switch terminals to finish their trip to Cebu than get a night in a hotel in Manila.

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hes all correct i did encounter fews problems same in BANGKOG i did pay already in advance for extra luggage did have the receipt they wanted too make me pay again anywhere after 30 minutes they did apologised for they mistake did send emails no one has responded, also another time did book my window seat has usual when i wanted too sit there was a a child about 10 years old did ask please hes a mistake the stewardess responded you know sir shes a child you must understand hahahahaha very funny i did pay extra ??

 

thanks ellenbrook for your answer. what you mention here is exactly the many small and big annoyances , they are so good at . This has nothing to do with being a budget airline its just their only being interested at your wallet . A shame .

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Flying from Europe, why bugger about going thro Manila.

Fly via Singapore, connect to direct flights (Silkair) to Cebu or Davao. Less hassle, short layover, well worth the extra bucks.

If you use Singair you can load your baggage in Europe and forget about it until you arrive at Cebu or Davao.

 

thanks Lazydays for your advice . I will absolutely investigate it more. Can be helpfull for many people here .

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I paid twice for my brothers flight from Manila.

CPA agreed to refund BUT only on the first booking which was 40% cheaper. ???... :-)

Their staff made the mistake by telling me the first booking was not valid.

 

I did not get a/the refund... Ces't La Vie

 

Ya gota Love em.....

 

Yes , thanks for your sharing Eagle . they know that te passengers are , many times, not able or in a position to sue them so they go on with this " practises" . its plain and clear THEFT but its possible here ...

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You have to be realistic, if you choose to fly Cebu Pacific, Zest or AirPhilExpress then don't expect anything more then a non-refundable, non-changable basic ticket (regardless of whether they are supposed to refund or not, CP almost NEVER refund). As has been advised earlier, you want service and better gaurantees of arriving, choose PAL (although with the industrial dispute, that may also be questionable).

If I fly into Manila, I accept that if my incoming is late, I lose my connection and pay extra for another flight. Occasionally if I'm booking well ahead I book several flights at 300 php or whatever and then use whichever one I decide to when the time comes. It still works out cheaper.

On other occasions, the 5000 php flexible business class fare with PAL is quite a good compromise, and good service on the short 747 or A330 CEB-MNL sector.

 

I have been left in crappy situations by CP before (waited 5 hours in HKG for a HKG-MNL without any information), but have just accepted I paid peanuts for the flight. Think the same if I choose to fly Ryanair or whatever in the UK.

 

Very interesting comment you give Ricky : quote : " Cp almost never refund " so you admit they are thieves and swindlers .:D compare this one at there dirty site :

http://www.cebupacificair.com/flights-and-fares/fee-summary.html

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newtocebu

 

Hmmm! I can't help but wonder what terrorism risk the Filipino TSA-equivalent people thought that duct tape posed to domestic Philippines flights.

 

 

Maybe they thought that you were in the Philippines to work illegally as an aircraft mechanic LOL

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