Jump to content
Sign in to follow this  
shamgod41

Xoom sucks so....????

Recommended Posts

shamgod41

Even though I've had good experiences with them, their rates have gone up, minimum remittance amount increased and everyone says they suck. So who then for sending money from USA to Phils?

Share this post


Link to post
Share on other sites
Bob Ward

MoneyGram or ML Kwarta Padala if there is a branch near you. Try the local Filipino food shops!

Share this post


Link to post
Share on other sites
Paul

MoneyGram or ML Kwarta Padala if there is a branch near you. Try the local Filipino food shops!

 

Is M Lhuillier in the US now? (No, not joking. This is a serious inquiry.)

 

I agree, otherwise, with MoneyGram.

Share this post


Link to post
Share on other sites
broden

Is M Lhuillier in the US now? (No, not joking. This is a serious inquiry.)

 

I agree, otherwise, with MoneyGram.

http://www.mlhuillierinc.com/news/news.asp?intSeq=79

M.Lhuillier Ties Up With U.S Money Transfer Giant Wells Fargo Bank

 

2011216_132635_ML_WellsFargo.jpg

THE new M. Lhullier Financial Services at Amar Plaza in West Covina.

Edited by broden

Share this post


Link to post
Share on other sites
Bob Ward

Michael is a VERY shrewd businessman. He's hit a home run with this one!!!

Share this post


Link to post
Share on other sites
NRARAINMKR

I have used xoom for the last 18 months with no problems. The ease and convenience of sending money far out weighs the cost. I went to the PI in May and was able to send money to my friend for our use while there at predetermined dates. I tried to use remit home but it was a hassle to set up. I am satisfied.

Share this post


Link to post
Share on other sites
Fish Sandwich

Xoom's rates have actually gone done. Assuming you're using your bank account, the fee went from $4.99 to $7.99 and is now back at $5.99. The exchange rate could be better as it's usually about 1P off. But, I've used xoom many times and it works great. Definitely the most convenient.

Share this post


Link to post
Share on other sites
mpt1947

The reason so many of us are against Xoom, is that they just dumped us for no apparent reason - I used them for at least a year - and then I was told that my account was closed and I could not contact customer support to ask why. I filed a complaint with the BBB in San Francisco - I exchanged emails with the BBB and Xoom for a couple of weeks and just gave up - it is there business.... but during that time I found many many here on LinC and other sites that had the same complaints about them -

 

Yes they are very easy to use, reasonable, timely - but be prepared for the day they drop you for no reason.

 

I had no problem at all in setting up an account with Remit Home - but I would recommend them for transferring between established accounts - like I transfer between my account in the US and my wife's account at BPI - if you are sending to multiple friends - Western Union is good or the other sites people have already recommended.

 

Good Luck

Share this post


Link to post
Share on other sites
PapaRay

I've been using moneygram for some time with no problems

Share this post


Link to post
Share on other sites
shadow

We have been on the receiving end of Xoom, Western Union, and Moneygram for years, often recieving several payments per month from each. Moneygram and Western Union have always been, and remain, completely stress free and trouble free.

 

Xoom, on the other hand, was a major source of problems and stress to us for years. They had a very poor collection outlet system set up, when one could only collect from Cebuana Lluilier and PCI bank (now BDO). It almost always took a minimum of two hours sitting in a pawnshop or the bank to collect. Often it would take 4-6 hours (an entire day!). Sometimes it would take 2 days. A few times we lost business because we were unable to collect the fee in time to complete the service. Once we had to travel 3 hours one way because a pawnshop collected it that had no authority to, after days of phone calls to Manila (at our expense). For years we had major problems in collecting Xoom payments, but continued to do so because some clients insisted on using it. More than one of those clients changed their mind about how good Xoom was after experiencing first hand what we had to go through almost every time with them.

 

Then a year and a half ago they added M LLuilier to their list of collection places. All our problems collecting on Xoom payments stopped immediately. To this day, however, we recommend Moneygram or Western Union, due to our past problems with collecting Xoom payments. As far as I am concerned, XOOM STILL SUCKS!!!

 

I will be very interested to see how this works regarding Wells Fargo + M Luillier. Sounds like a match made in heaven to me. M Luillier is a very well run establishment.

 

Larry in Dumaguete

Share this post


Link to post
Share on other sites
Cipro

remithome has been good, and they will make delivery.

Share this post


Link to post
Share on other sites
Bob Ward

Stopped using Xoom after they told me one of my cards was not useable any more without there ever being a problem. The first time this happened I switched to another card, the second time I switched to a new money transfer company. Xoom is not consistent and many others have told me the same stories!

Share this post


Link to post
Share on other sites
JohnBonham

I also recommend remithome.com

 

It's not the cheapest, but I like it because I have it set up as a recurring remittance, to pay the wife on the same day every month. that way she knows when it comes every month and she knows how long to stretch the money.

 

Also it goes into her BDO account so she can buy groceries with the card. They can also deliver to her door if need be.

Share this post


Link to post
Share on other sites
Cipro

Stopped using Xoom after they told me one of my cards was not useable any more without there ever being a problem. The first time this happened I switched to another card, the second time I switched to a new money transfer company. Xoom is not consistent and many others have told me the same stories!

They had an issue (self generated, they ALWAYS got paid) with one of my debit cards and cancelled my membership because they couldn't contact me via phone. I don't answer numbers I don't recognize, I expect anyone with anything legit and important to leave a message. They called a lot (I assume that was them) but never left voicemail.

 

I could have used a new debit+email to build a new account (I did actually) but I never really wanted to interact with them again.

 

 

Try remithome. They have been excellent so far.

Share this post


Link to post
Share on other sites
Dhel

SIGH...as soon as I read this..I checked my email to get the xoom transaction number..my eyes went terribly big when I saw an email saying transaction completed. I froze like ice , in panic but trying to keep my sanity intact. I verified if what I was seeing in my email was right..somebody took the remittance I am supposed to pick up. And as I trace the transaction the more I got nervous..i did not want to wake my fiancee since it was 3am in Cali just an hour ago..but I have too to have him do the stop payment. I know xoom doesn't take the money that quick from his account. He asked me how it happened..I have no clue how it happened..all I know is somebody took the money. He contacted the XOOM hotline but frustrating hey could hardly tell details. He called his bank to do the stop payment but they said it takes 3-4 days for them to do that..and he have to go at the bank to report it..SUCKS...I thought stop payment is a right there and then transaction before someone can get money from your account. My fiancee was getting irate. So I tried to call from Philippines the US number but I was totally discouraged of their customer service reps. I could hardly understand what they are saying. I asked where my call was routed and he said Philippines..then I asked him in tagalog...FUNNY, he can't understand not even a single word. Then I told him, I am a filipina and I don't believe he is from the Philippines..then he told me he works here in the country which I don't really quite believe :) I asked for a supervisor but my call was dropped. Second time I called I was able to talk to a filipino agent..BUT still unsatisfied as they seem to know less of the product they are dealing with. They can't answer even ageneral question I ask. Don't use Xoom..they SUCK!!!

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use, Privacy Policy and Guidelines. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue..