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Alert: Phone Lines to the U.S. Consular Agency in Cebu are Down (Update April 13, 2021)

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 United States Embassy Manila, Philippines   

United States Consular Agency Cebu, Philippines    

April 7, 2021   


Alert: Phone lines to the Consular Agency in Cebu are down 

 Location:  Cebu 

 Event:  Phone lines to the Consular Agency in Cebu are currently down. Please contact us by email at [email protected].   For any urgent inquiries please call the U.S. Embassy +(63) (2) 5301-2000 to speak with the American Citizen Services section.  

 For further information:  

  • See the State Department's travel website for the Worldwide Caution, Travel Advisories, Alerts, and the Philippines Country Specific Information.    
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency.    
  • Contact the U.S. Embassy in Manila, Philippines, located at 1201 Roxas Boulevard, at +(63) (2) 5301-2000, from 7:30 a.m. to 4:00 p.m. Monday through Friday. After-hours emergency number for U.S. citizens is +(63) (2) 5301-2000.    
  • Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).    
  • Follow us on Twitter and Facebook.   

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