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PeteHK

Good Service from VECO fixing outage

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PeteHK

Last night around 3.30 a.m. we were woken up by a loud bang and then an immediate power outage.  We immediately checked inside the house for any signs of a major short-out and also the circuit breaker box - everything ok.  Shortly afterwards there was another loud noise - clearly from outside -  and a few minutes later yet another plus an obvious flash of light.  My wife called the VECO hotline around 4.15 a.m. and got an immediate answer from a very competent young woman who took all the relevant details, gave her a report number and said that an engineer would call shortly.  The call took about 20 minutes to come.  Around 6.15 a.m. a VECO van arrived outside our house and two engineers checked out our power line.  It turned out the problem was a major short in our power feed and this had been triggered by the heavy rain.  Even though it was still raining the guy fixed the cable feed and we had our power back on  just before 7.00 a.m. Impressive response from VECO  and much appreciated by us.

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SkyMan

Usually the bang here is a transformer blowing up and we're back on about 3-4 hours.  They have a lot of practice at that.  We don't have many wood poles left but we still get transformers blowing up from lizards climbing up and crossing the wires.  At least they don't have to replace the poles now.  The lizard blowing up sets the pole on fire.

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45 minutes ago, SkyMan said:

Usually the bang here is a transformer blowing up and we're back on about 3-4 hours.  They have a lot of practice at that.  We don't have many wood poles left but we still get transformers blowing up from lizards climbing up and crossing the wires.  At least they don't have to replace the poles now.  The lizard blowing up sets the pole on fire.

A bang can also be a cutout or cutouts (fused disconnect switches) blowing. That is probably the most common and easiest to fix. They come rolling out, check for branches that have fallen on the line, clear them, and then refuse and reset the cutout(s). Easy peasy.

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