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SkyMan

RP Passport Renewal (The DFA has fixed the fixers)

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SkyMan

My wife needs to renew her pp and the DFA site lists requirements for PSA BC & MC to support "change of name"  but her 2 previous pps already have her married name.  So does anyone with actual experience know if these are required?

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Headshot

My wife was in the same situation as yours the last time she got her PP renewed. She says when she got her passport renewed, they asked for "some documents" (but she can't remember which documents). They may have asked for a birth certificate and marriage certificate, but if they did, we wouldn't have really noticed. The last time I went to PSA, I got six official copies of our relevant documents, so we would have them whenever we need them. We used Destination Specialists (at SM City Cebu) at the time to handle the process because DFA was all balled up with their new appointment system, and DS was able to get my wife an appointment for the next week. It was totally worth their fee to not have to fight through the bureaucratic process on our own. DS knew exactly what my wife would need for the application.

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Salty Dog
1 hour ago, Headshot said:

We used Destination Specialists (at SM City Cebu)

Bill told me about them and we used them when my wife renewed her Passport with her married name for the first time.

She went to the DFA where someone from the agency met her and walked her into some office. She was in and out in in less than an hour. She talked to some people who had been there all day and still had a long wait...

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to_dave007
5 hours ago, Headshot said:

The last time I went to PSA, I got six official copies of our relevant documents, so we would have them whenever we need them. 

We also keep "stock" of all PSA documents..  but I use https://www.psaserbilis.com.ph/Default.aspx now to order them to make sure we don't have "no stock" problem.

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Headshot
29 minutes ago, to_dave007 said:

We also keep "stock" of all PSA documents..  but I use https://www.psaserbilis.com.ph/Default.aspx now to order them to make sure we don't have "no stock" problem.

I would do that too, if I need more copies, but the last time we went to PSA was a long time ago.

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SkyMan

My wife's pp expires in March so to take a trip this summer I figured we'd better get on that.  The most recent reports were all negative and about the only way to get it done in near reasonable time was to go to an agency (fixer, legal or not, still a fixer) that handles that.  The reason was that you had to get an appointment with DFA to get it done.  That was a small improvement over the previous method of lining up outside the DFA at 3 AM to get a chance to get in when the doors opened.  The problem is, fixers would grab all the appointment slots and then sell them to clients so they were the only avenue.  The new process seems to have put a nail in that.

Last week I told my wife we'd better get on that and to see if there are any appointments available.

She: The first available is the 15th.

Me:  What month?

January

Really?

Yes.

But she had plans so took the 17th (and many others available this month too.)

Wow, ok, what are the requirements for renewal?  Old pp and ID with a copy.  There is a requirement for PSA copies of docs IF a name change occurs (MC, Changed BC, annulment, etc.)  But her old pps were already in her married name so needed nothing else.  They do need a copy of the bio page of the old pp and (found out later) for some reason a copy of the back page, the one with the emergency contact info though the only reason I can see for that is there is a barcode on the facing page.  WTFO?

Once you select an appointment time slot, you fill in all the app info and once you send that you have 24 hours to pay the fee (regardless of date, time, holidays).  It's p800 or 900 for regular and p1200 for express, either way there is a p50 convenience fee which goes to the bank or whoever providing the payment service.  We went for express which was supposed to be 7 days outside of NCR.  After you submit the online app you get a (account?  tracking?  transaction?) number in an email notifying you pay (p1250).  There are lots of ways to pay so we just stopped by 7-11 at like 8PM and there was some machine to put in the number and some other stuff.  The one we went to was out of paper so the wife took a photo of the screen and went to the cashier and paid.  I didn't go into the 7-11 with her but she said it was easy.  Minutes later she got an email with her appointment and about a 4 page pdf she was supposed to have printed on A4 paper and bring.  

She went today and it took about 2 hours and she said it moved along pretty smoothly except for her having to pop out to copy that back page of her pp.  Big sign at the end though, said release for express was the 31st and regular February 8th so more like 10 days for express.  

I give the DFA an A- and promote them to the 21st century.  For an A+ they would just have to add a p200 optional charge for to the door delivery with 2Go or whatever.  Overall though, I would have to say......

 

Edited by SkyMan
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BossHog
9 hours ago, SkyMan said:

I give the DFA an A- and promote them to the 21st century.  For an A+ they would just have to add a p200 optional charge for to the door delivery with 2Go or whatever.

Agree with this. We renewed the Philippine passports for my wife and daughter about ten days ago in Butuan. The DFA office there in Robinson's mall seems to always have slots available and no waiting for an appointment. It was great filling out your details on-line and they email you the completed application which you then just have to sign.

You schedule an appoint online here https://www.passport.gov.ph/appointment

They did have an LBC representative at the office whom we paid 300 or 350 pesos per passport for home delivery. This was a relief as Butuan is about an eight-hour trip from us.

 

On 1/11/2020 at 10:52 AM, SkyMan said:

My wife needs to renew her pp and the DFA site lists requirements for PSA BC & MC to support "change of name"  but her 2 previous pps already have her married name.  So does anyone with actual experience know if these are required?

The wife didn't need any PSA paperwork, just her current passport and another ID like Postal ID, Comelec ID, or driver's license. The kid used her school ID. My daughter needed a PSA birth certificate as she's a minor (16). We weren't aware of this but a quick trip to the nearby PSA and we amazingly had multiple printed copies in hand after only thirty minutes.

Our appointment was at 2 PM and even with the outside trip to the PSA they were done by 4 PM.

Some Philippine paperwork has definitely gotten easier over the last year or two.

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to_dave007

sounds like big improvements since the last time we renewed PI passports at DFA

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BossHog

I should add that if you indicate on the application that the applicant has a foreign passport too then you can expect to supply additional paperwork.

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SkyMan
4 hours ago, BossHog said:

The wife didn't need any PSA paperwork, just her current passport and another ID like Postal ID, Comelec ID, or driver's license.

Right, I was pretty sure that's how it was but worried a bit with the regular red tape bs here.  But yes, if you're renewing and everything is the same, no PSA docs required.

 

4 hours ago, BossHog said:

They did have an LBC representative at the office whom we paid 300 or 350 pesos per passport for home delivery. This was a relief as Butuan is about an eight-hour trip from us.

For you, definitely worth it.  Maybe a bit high for me.  I imagine the pps will go to the Butuan office where LBC will pick them up and deliver to you.  If it could be paid through DFA though, the pps could go direct from Manila to the door and save a day or two, maybe.  Did you get regular or express and what pickup date did you get?

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BossHog
17 hours ago, SkyMan said:

Did you get regular or express and what pickup date did you get?

Regular. They had a big sign up showing the expected release dates for applications on the day you apply. Appointment was January 7th, stated release date was January 28th. Plus a few days for LBC I suppose. We're not traveling until May so not too fussed about it.

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SkyMan
59 minutes ago, BossHog said:

We're not traveling until May so not too fussed about it.

Same here but after the pp then we have to send it off for visa renewal.  I'd also like to go ahead with booking but I think you have to enter the pp# to do that and I'm not sure if it can be changed.

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Jim_in_Jax

My wife just renewed her RP passport last week.  We had indicated we wanted home delivery when we made the appointment.  Once she went in for the appointment at the temporary SM Seaside location, she was told they no longer do home delivery but will send it to a site close to home where she can pick it up herself.  She chose an LBC office down the road from our house.  I'm not certain if an arrangement could then be made with LBC to do a home delivery but from my wife explaining to me what they told her during her appointment, that isn't done anymore.

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Jim_in_Jax

I'd like to add more to this.  I didn't mention when my wife renewed her passport that they asked her for a document that isn't listed on the renewal website.  They asked for her US passport.  She had a discussion with someone who must be some supervision level and that person agreed that she would let her by "this time" without providing the passport.

We just had another experience with the same site, SM City Seaside, when we went to get our adopted daughter's first passport.  We brought every document listed on the website but they asked us for our daughter's original birth certificate, pre-adoption version.  There was no negotiating with them on this as they refused to process the application without it.  I didn't get involved because my blood pressure was already skyrocketing because yet again another ridiculous demand for something not listed on their site.  It is lucky that we have one copy of her original birth certificate and only have it because it is required for us to provide it for her US immigration petition, but had to leave and go back later once we picked it up from home.

It is a lesson that one should never go into a PH government office without bringing every document one could ever imagine they'd ever need.  It's almost like they have some 6th sense to know what you don't have with you so they can ask for it.

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Salty Dog

There is a question or there use to be, on the passport renewal that asked if you have a valid foreign passport and what it's number is. Seems reasonable they might want to check the foreign passport to make sure the information entered on the application was correct. 

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