Jump to content
Sign in to follow this  
Kreole

Air Juan Refund Success !

Recommended Posts

Kreole
Posted (edited)

It is quite clear that Air Juan is non-operational or "defunct".  It was a waste of time to try to get a refund via their website protocol.  No matter how patient you are, it ain't never gonna happen.  The ONLY way for you to get reimbursed for cancelled flights, etc is to file a complaint through your credit card company.  I recently did that and within 2 months the money was refunded.  I had 2 cases outstanding, so I got refunded $279 total.  

My advice to all affected parties is to file asap and to include all email correspondence to verify you followed all protocols required by Air Juan.  Fortunately, my email correspondence was very clear to demonstrate that Air Juan was acting in bad faith by promising a refund with no intention of ever delivering.  It is also important to move quickly before they are able to declare bankruptcy, if they haven't already.  I do not know how things work in the RP, but I doubt they are very user friendly, so  Good luck! 

Edited by Kreole
  • Like 3
  • Thanks 2

Share this post


Link to post
Share on other sites
Davaoeno

It's called a " charge back".  I have had success a couple of times here. ( the last time BDO took 4 months but I eventually got it!)

Share this post


Link to post
Share on other sites
Kreole
5 hours ago, Davaoeno said:

It's called a " charge back".  I have had success a couple of times here. ( the last time BDO took 4 months but I eventually got it!)

was your charge back related to Air Juan?

Share this post


Link to post
Share on other sites
Davaoeno
1 hour ago, Kreole said:

was your charge back related to Air Juan?

No .

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use, Privacy Policy and Guidelines. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue..