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Message for U.S. Citizens: Consular Agency in Cebu -


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United States Embassy Manila, Philippines
Message for U.S. Citizens: Consular Agency in Cebu - SSA and DHS-USCIS Offering Services May 24-25, 2017
May 8, 2017



U.S. Embassy representatives from the Social Security Administration (SSA) and the Department of Homeland Security – U.S. Citizenship and Immigration Services (DHS-USCIS) will be available at the U.S. Consular Agency office in Cebu on Wednesday, May 24 from 12:30 p.m. to 3:30 p.m. and Thursday, May 25 from 9:00 a.m. to 11:00 a.m. 


SSA will provide the following services:

  • Discuss basic entitlement requirements for the different types of Social Security benefits.
  • Develop benefit claims.
  • Process Social Security number applications.
  • Resolve post-entitlement cases; e.g., change of address, report of death, Medicare enrollments, direct deposit enrollment, non-receipt of benefits, etc.


DHS-USCIS will provide the following services:

  • Distribute DHS-USCIS forms and instructions for DHS-USCIS applications/petitions.
  • Provide information about any general or specific immigration matter(s), including marriages & adoptions.  
  • Review and collect complete form I-130 (petition for relative) for immediate family members of resident U.S. citizens.  
  • Review and collect complete form I-360 (self-petition for widow(er)). 
  • Collect form I-407 (Record of Abandonment of Lawful Permanent Resident Status).
  • Provide information and assistance regarding lost/stolen greencards.  

As a reminder, the U.S. Consular Agency in Cebu will offer routine services for notaries, legal capacity affidavits, and passports during normal walk-in hours May 22-26, 2017 from 8:00 a.m. to 10:30 a.m.  Applications for Consular Report of Birth Abroad (CRBA) will be accepted by appointment only.  To book a CRBA appointment in Cebu, please e-mail [email protected].  Limited appointments are available on a first come, first serve basis.

The staff working at the Consular Agency during this period will not be able to answer questions related to services from the Department of Veterans Affairs (VA).  For questions related to VA, please contact them directly at:  Tel: +63-2-550-3888 or Toll Free at 1-800-1888-5252. 


 For further information:

  • See the State Department's travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and the Philippines Country Specific Information.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
  • Contact the U.S. Embassy in Manila, Philippines, located at 1201 Roxas Boulevard, at +(63) (2) 301-2000, from 7:30 a.m. to 4:00 p.m. Monday through Friday. After-hours emergency number for U.S. citizens is +(63) (2) 301-2000.
  • Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
  • Follow us on Twitter and Facebook.



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