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CommanderData

Cebu-Mactan Terminal 2 International Experiences

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CommanderData

Just flew out of the brand new International Terminal 2 on Thursday July 5th with Cathay Pacific.

The place is looking very nice overall but with a few rough edges here and there... both indoor and outdoor construction as well as various finishing work is still happening even though they're open.

My girlfriend came along for the ride to look too. When International was part of T1, non-travelers could enter the building and just couldn't go through the scanners to the check-in desk area. The way it's set up now, they have to remain outside. Since Departures entry is on a raised platform, anyone who is saying goodbye to you will need to take an elevator downstairs to leave (no walkway/ramp or stairs that we could find). The elevator outside is not functioning yet, but they will escort people in the left side entrance to the elevator inside to go down. Taxi stands are immediately below the covered walkway that feeds into the T2 departures. I am assuming that arrivals would spill out right there at the Taxi stands after baggage claim, but I won't experience that in person until August when I fly back into Cebu.

You no longer go through bag scanners and metal detectors just to enter the check-in area. Just show your flight info and passport to the guards and walk in. Cathay Pacific Counters were immediately inside the right hand entry door of T2.

 

Things flow more logically now rather than the odd order with checking and re-checking stuff that occurred in T1 international departures. After the check-in counters you walk towards the rear and pay the 850PHP terminal fee. Guard at the queue entry checks that you paid immediately after that. Next is the queue for passport stamping. They only had one desk open when I was there, but thankfully there were only 3 people in line ahead of me so I didn't bother with my APEC card.

Finally you go to the new bag scanners and metal-detectors. The automated totes and conveyor belts look neat, and work pretty good to get stuff into the x-ray, but they were having lots of problems with stuff getting hung up after the x-ray. Staff members were poking at stuff with sticks to free them up so they would ride down to where you can grab them. After that you are done and walking in the shopping path. Tons of stuff to buy, and plenty of eating options which I skipped past to use the lounge.

Philippine Airlines has a dedicated lounge. All other airlines share the Plaza Premium Lounge. Both lounges are accessed via a single tiny glass elevator you can find on the left just before bathrooms when looking at gates 20, 21, 22. Go down to L1. Since I was on Cathay Pacific Business Class I used to the Plaza Premium Lounge. This is a lot bigger and nicer than the old T1! Good sized dining area, more food and drinks, and several sections with a large variety of comfortable seating. Outlets and USB plugs are everywhere. Large windows give a nice view of planes and activity outside. Only bad notes are the men's room was not 100% functional yet: urinal was taped off. 2 stalls were working, with both TP and butt-guns if you want them. They have showers now but those were still closed when I was there, probably not finished either. For comparison I also checked out the bathroom near the boarding gate (after the elevator to these lounges) and it was actually a bit nicer and more finished! More urinals and stalls, all well stocked with TP and with true in-seat bidets installed (not butt-guns).

When boarding you line up in the gate area, your ticket is scanned, and then you head down an escalator (or elevator for anyone in wheelchairs) to the boarding level and onto your flight. I only spent a short time in the boarding area before my flight but it didn't appear to be enough seating around gates 20, 21, and 22 for the potential number of people and flights right there. 

Included a few pics of the main entry walkway, taxi area below it, and the Plaza Premium Lounge. The lounge is bigger than it looks in these samples, because I was trying to avoid taking pics of everyone sitting around talking / eating, etc 🙂

Overall a pretty positive first departure experience, if anyone is flying in or out with more info please share. I'll update with my arrival/return next month.

 

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SkyMan

Did the jetway work or did you go downstairs to a bus to the plane?

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CommanderData
15 minutes ago, SkyMan said:

Did the jetway work or did you go downstairs to a bus to the plane?

I flew out of Gate 22, and the jetway/tunnel was fully active for it. When you take the escalator down after your ticket is scanned you're still at least 1 floor above ground, it was a pretty level walk from there down the tube and onto the plane.

Forgot to add that it looked like some of the furthest gates to the right (near Burger King) may not be ready yet? Indoors is fine but I think the tarmac and tunnels for that area are incomplete. I think they're only using the gates to the left and center (as seen from inside the terminal) right now, which leaves room for expansion as more airline options and flights are added.

 

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MarinePride

I"m flying out tonight on Asiana, so I will be interested to see the new terminal.  Getting my pesos ready to leave this place on a 13a!  

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liquido

Thanks for the good report..Im leaving Sept 13 on Korean Air Biz class so im excited to see the new Plaza Premium Lounge..Makes life more comfortable..

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rizla

Is there a smoking area? It's billed as "The Friendliest Gateway to your Destination" I will be having a ten and a half hour flight from there in a few weeks. 

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SmokyMtnRon
2 hours ago, rizla said:

Is there a smoking area?

I was wondering the same thing.

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CommanderData
6 hours ago, rizla said:

Is there a smoking area? It's billed as "The Friendliest Gateway to your Destination" I will be having a ten and a half hour flight from there in a few weeks. 

There is a smoking room sign near the chapel / prayer area. I didn't take a close look since I don't smoke, but hopefully it'll be open and available in time for your travels if it isn't already 🙂

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PeteHK

Just at the airport now using T2 for the first time. As OP said, still plenty of rough edges to work on. Signage is poor.

One little tip for the Seniors among us that I hit on by accident.  To the right hand side of the airport departure tax payment booths there is access point into the immigration queuing area. The queue at around 10am was very long so I asked a security lady if I had to join the end of the queue. She asked me my age and when I told her she said there is fast track for seniors. Her colleague then led me through the queue to an empty line in front of the desks and I was called forward immediately by the Immigration Officer.  Probably saved me at least 20-25 minutes in the line.

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Rexsmith

I am not cheap but I appreciate value. The food in the new terminal is overpriced. People often say "airports are like that". Bullshit. I was at the new Terminal 4 Singapore a week ago. Amazing airport. Got a coffee for about $1.10 USD. Outstanding. Food was not expensive. 

When I flew from the new Cebu airport on the second day it was open there was a total of one drinking water dispenser. Guess what, it was broken.

The Cebu airport did not impress me.

 

 

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fivestarph

Just been to Mactan Airport. It would be less confusing if the signage said DOMESTIC TERMINAL and INTERNATIONAL TERMINAL and not Terminal 1 and Terminal 2. I saw a number of departing passengers who were told by the guard at Terminal 1(Domestic) that they were at the wrong Terminal pointing them to T2. They had probably landed at T1 and expected to depart from there.

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liquido
1 hour ago, fivestarph said:

Just been to Mactan Airport. It would be less confusing if the signage said DOMESTIC TERMINAL and INTERNATIONAL TERMINAL and not Terminal 1 and Terminal 2. I saw a number of departing passengers who were told by the guard at Terminal 1(Domestic) that they were at the wrong Terminal pointing them to T2. They had probably landed at T1 and expected to depart from there.

Is it possible to walk to terminal 2 from terminal 1 or vice versa? 

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MarinePride

Fly out Saturday night and there are not enough seats in the place, lots of people sitting on the floor!  The travel tax booth was easy to find, but immigration with the 13a was a pain because there is only one cashier for all of those immigration windows.  No signage that was attention getting or even helpful in the area.  If I didn't see it, the sign didn't do it's job and that's just the way it is!

Lots of people mopping up the floors on a continuous basis, as the construction on the ceiling is not finished.  Interesting how they chose wood and not steel for the crossmembers.  If its treated wood it should be OK.

Also, the gates are too close together, it's like, "Where do I stand?" and it seemed that nearly every flight was running late, including mine.  To be honest, they tried to jam 12 pounds into a 10 pound bag. They just don't have the space for a world class airport.  

Much like everything, there is room for improvement.

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Enuff

I just flew in today on Cathay Pacific. Took about 5 mins longer than normal to deplane, normal for new.

Quick walk to passport control, went over to the left (open office area) for my extension. Handed lady passport and p3000, done in 4 mins without question. After you go to front of the line. Got stamped for Sept 6, 2018.

Down escalator to baggage, plenty free carts. Loaded bags and off to customs. No scanners yet, just hand paperwork and roll out.

My driver was in parking lot next to exit, maybe 40m walk. P25 parking fee.

Everything was fine by me.

Sent from my CPH1819 using Tapatalk

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Malibu

How long had you been out of country?  How long was your last stay in PR?

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